Friday 13 November 2026

Microsoft is making progress in restoring services following a global Microsoft 365 outage that began on Thursday 12 November. Some users are still experiencing problems accessing Outlook or sending and receiving email. Microsoft Teams and Copilot have also been affected.

Microsoft reports that servers are more stable after applying a fix to part of its infrastructure. Its engineers are monitoring the results and working to roll out the fix more widely. You can follow their progress on the Microsoft service status page.

Our Help Desk portal is open

With email delivery still disrupted for some organisations, we recommend using our online Help Desk portal to log and track support requests.

To log a request, open the Help Desk menu on the CIT (UK) website and select Raise a Ticket. You can also track an existing ticket from the same menu. This gives you a direct way to contact our support team and check your ticket’s progress while email services recover.